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Our Terms Shape Your Account and Play

When you open an account with 10 erek, these terms cover everything from how deposits and withdrawals work to what happens if you close your account.

Account security rulesPayment and withdrawal termsYour data and privacy rightsHow to contact us about changes
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10 erek Our Terms Shape Your Account and Play
REACH US DIRECTLY

How to Ask About These Terms

If you have questions about what these terms mean for your account, or if you want to dispute something, we have multiple ways to help. Our support team can walk you through payment holds, account restrictions, data requests and policy changes. You can also ask about your rights under these terms — whether that's retrieving your transaction history, requesting account closure or reporting a breach.

Team online

Live Chat

Open the chat widget inside your account lobby. Our team responds to policy and account questions during business hours, Monday through Friday, 09:00 to 18:00 Indonesia time.

Email Support

Send queries to [email protected]. Include your account username, the date of the event you're asking about, and your question. We reply within 24 hours on business days.

Account Settings

Go to Settings > Terms & Data inside your account to view your current agreement version, download past copies, or request a correction to your personal details on file.

YOUR ACCOUNT SAFETY

How We Protect Your Information and Play

These terms commit us to keeping your account secure, your payments encrypted, and your personal data private.

Data Encryption

All data between your device and our servers uses industry-standard SSL encryption. Deposits via DANA, OVO, GoPay and QRIS are processed through their own secure gateways.

Account Verification

You must verify your email and phone number before your first withdrawal. This protects your account from unauthorized access and speeds up payout confirmation.

Password & Two-Factor

Keep your password unique and strong. We offer optional two-factor authentication via email or SMS to add an extra security layer to your login.

Cookie Policy

We use cookies to track your session, language preference, and gameplay history. Essential cookies keep you logged in; analytics cookies help us spot bugs. You can manage these in your privacy settings.

Data Retention

We keep your account data for as long as your account is active, plus seven years for tax and compliance records. After full closure, we delete personal data except where law requires us to retain it.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. Include your account username and we'll send you a complete copy of your records within 14 days.

Answering Your Terms & Conditions Questions

Players often ask what these terms mean in practice — when they can withdraw, how their personal information is handled, what happens if they want to leave, and how disputes are resolved. The answers below cover the real scenarios our account holders encounter.

You can request a withdrawal anytime after your account is verified. These terms do require us to verify the source of your deposit — for example, if you funded via DANA or GoPay, your withdrawal must go back to the same account. Withdrawals usually clear within 24 hours. We may hold a payout if we detect unusual activity or to comply with local law; we'll notify you in your account message centre.

When you request account closure through Settings > Account Management, we stop all gameplay and deposits immediately. Your balance is paid out to your linked payment method (DANA, OVO, GoPay or QRIS). We retain your personal data for seven years for tax and fraud prevention, then delete it. You can request deletion earlier by emailing [email protected], though we may keep anonymized records for audits.

These terms apply globally where local law permits. If your country or region has specific gaming rules, those override our terms. For example, withdrawal timings, payment method availability, and account access depend on local law. We'll notify you during signup if any part doesn't apply to your region. Always check your local regulations before opening an account.

First, log into your 10 erek account and check your transaction history under Wallet > Statements. If you see a charge you didn't authorize, email [email protected] immediately with your account username, the transaction date, and the amount. We'll investigate within 48 hours. If we find an error, we'll reverse it to your original payment method.

Yes. If we cease operations or withdraw from your region, we commit to paying out all outstanding balances within 30 days via your linked payment method (DANA, OVO, GoPay, QRIS or bank transfer). You'll receive written notice at least 60 days in advance. We'll hold customer funds in a separate account to ensure payouts can be honored even if the business closes.

We can update these terms if there's a legal reason or to protect player safety. We'll post changes on this page and notify you via email at least 14 days before they take effect. You can review the old version anytime by downloading past copies from your Settings > Terms & Data page. Continuing to play after the deadline means you accept the change.

These terms require you to notify us immediately at [email protected] or via live chat. Include your username, the date you noticed the unauthorized access, and any suspicious transactions. We'll freeze your account, investigate, and if fraud is confirmed, reverse unauthorized withdrawals. Enable two-factor authentication in your Security settings to prevent future breaches. You're not liable for fraudulent charges if you report them within 7 days.

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