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Privacy at 10 erek

We handle your account information with care. When you open an account with us and fund it through DANA, OVO, GoPay or QRIS, your personal and payment details…

Account security from day onePayment data encryptedYour control, your rights

Explore the Lobby Read FAQ

What We Collect and Why

10 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register with 10 erek, we collect your name, email, phone number, and identification to verify your account. Your payment method—whether DANA, OVO, GoPay or QRIS—is stored securely so deposits and withdrawals process smoothly. We also track your login history, device type, and browser information

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to detect unauthorized access and prevent fraud. Game activity and your account balance are logged to settle payouts correctly and comply with local law. This data helps us serve your account faster while keeping it safe.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

If you have questions about your data or want to request access, correction or deletion, our support team is here to help. You can reach us via live chat, email or through your account settings. We respond to privacy requests within 14 business days.

Team online

Live Chat Support

Open the chat window in your lobby to speak with our team during operating hours. Privacy requests are triaged and escalated to our data protection officer immediately.

Email Contact

Send your privacy request to our dedicated email. Include your account username and describe what information you need to access or change.

Account Settings

Visit your account dashboard to update your email, phone, and contact preferences. Some changes take effect immediately; others require verification.

HOW WE PROTECT YOU

Data Security and Your Rights

We encrypt all payment transactions using industry-standard SSL protocols. Your password is hashed and never stored in plain text.

Encryption & Storage

All payment data is encrypted end-to-end. Your DANA, OVO, GoPay or QRIS details are tokenized and never stored in full on our servers.

Account Verification

We verify your identity once during registration and again before processing large withdrawals. This protects your account from unauthorized access.

Data Retention

Transaction records are kept for seven years to comply with Indonesian financial regulations. Personal details are deleted when you close your account.

Third-Party Access

We share data only with payment processors, fraud-prevention vendors, and where local law permits. We never sell your information to marketers.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. No tracking across other websites.

Your Data Rights

You can request access to your data, correct errors, or ask for deletion. Contact support and we will fulfill your request within 14 days.

Frequently Asked Questions About Your Data

Below are answers to the questions we hear most from Indonesia players about how 10 erek handles privacy.

Yes. We encrypt all payment details and never store full card or wallet numbers on our servers. Payment processors handle the actual transfer, and we only store a secure token tied to your account. Deposits via DANA, OVO, GoPay or QRIS are verified immediately.

Personal information is kept as long as your account is active. After you close your account, we delete it within 30 days. Transaction records are kept for seven years to comply with Indonesian financial and tax regulations.

Yes. Contact our support team and request a data export. We will compile your personal information, account history, and transaction log and send it to you within 14 business days.

We share data only when necessary—with payment processors to clear deposits, with fraud-prevention services to protect your account, and where local law permits. We never sell your information to advertisers or marketers.

Contact support immediately via live chat or email. We will freeze your account, investigate the activity, and reset your password if needed. Report suspicious logins as soon as you see them.

Yes. Open your account settings, select close account, and confirm. We will delete your personal information within 30 days. Withdrawal funds are processed before deletion.

No. Our cookies work only on 10 erek and only to keep you logged in and improve our lobby. We do not track your activity on other sites or share cookies with external networks.

Privacy at 10 erek

How to Contact Us About Your Privacy

Live Chat Support

Email Contact

Account Settings

Data Security and Your Rights

Encryption & Storage

Account Verification

Data Retention

Third-Party Access

Cookies & Tracking

Your Data Rights

Frequently Asked Questions About Your Data

01 Is my DANA, OVO, GoPay or QRIS information safe?

02 How long do you keep my account data?

03 Can I see what data you have about me?

04 Do you share my data with third parties?

05 What if I notice unauthorized activity on my account?

06 Can I delete my account and all my data?

07 Does 10 erek track me across other websites?

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